PAYMENT AND SHIPPING
- What are your payment options?
We accept payments via PayPal, Bank Deposit (Banco de Oro, Metrobank), GCash, and COD (for Bacolod orders only). Details will be given to you upon checkout.
- How do I know if my order is confirmed?
Upon completing the payment, send us a proof of payment through our Instagram page (@iha.athleisure) or email (firstname.lastname@example.org). Once the payment, is confirmed, we'll send you a message along with you shipping details.
- How much do you charge for shipping?
We have a standard fee of 120 for Visayas shipments and 150 for Luzon and Mindanao shipments.
- When will I receive my order?
All shipments are handled by Gogo Express. Shipping to Metro Manila and other provinces may take 5-10 days. For orders within Bacolod, your orders will be ready the next day for pick up or delivery via Grab or Maxim. Delivery charge will be shouldered by the buyer.
- How can I track my package?
Your waybill containing your tracking number will be sent via email once orders have been shipped. You can track it through Gogo Express' website.
RETURNS AND EXCHANGES
- Do you have a return/exchange policy?
Return or exchange of items is allowed within 14 days upon receipt of the item. Item must be undamaged, unworn and unwashed. Additional charges may apply if there is a price difference. All shipping costs will be shouldered by the buyer.
Returned items will be evaluated before refunds are processed. Damaged pieces will be returned to the buyer.
SIZING AND FIT
- Are your garments true to size?
Each design has a unique fit. Size charts are provided to each product page to help you get the perfect fit.
IMPORTANT: It's normal to have different sizes for your tops and bottoms. Be sure to check your measurements first before placing your order.
If you're still not confident, you can message us your concerns on our Instagram page. We'd be happy to assist you!
- How can I maintain the quality of my Iha pieces?
We've prepared a care guide to help you give your active the tender love and care it deserves. Clink the link to check it out.
- I want to partner with Iha! How can i do this?
We love doing collabs! Send us an email at email@example.com and let's discuss it!